Frequently Asked Questions – Learn How We Care for Your Pet

What products do you use?

We use premium, customizable coat and skin care products selected specifically for your dog’s needs.

How often should my pet visit the spa?

Therapeutic Baths: every 2–3 weeks
Full Grooms: every 3–6 weeks
Further maintenance services, like Essentials Grooms, are available between visits.

What are some of your maintenance service options?

Brush & comb-outs, Essential Grooms, and walk-in nail care are available to keep your pet comfortable and tangle-free between Full Groom Services.

Is my appointment time the start time for grooming?

Your scheduled arrival time is a drop-off window so each guest can be walked, settled in, and completed calmly and at their comfort level.

What happens if I arrive late?

Late arrivals may require rescheduling or include a $10 courtesy fee if we have the availability to accommodate.

How long does a spa visit take?

Most spa experiences are completed within 4–6 hours. We’ll notify you as soon as your pet is ready.

How is pricing determined?

Every coat is unique. A personalized quote is provided after your in-house consultation based off of their coat, weight, and requested hairstyle.

Will my pet be walked during their spa day?

Yes. All spa guests are walked prior to their service.
If they remain longer than two hours after completion, Day Boarding charges incur for additional caretaking.

Do you de-mat coats?

For your pet’s comfort and skin health, heavily matted coats are safely clipped rather than dematted. Routine maintenance helps preserve longer styles.

May I bring my own shampoo?

Absolutely — at no additional charge.

What is your flea policy?

If fleas are discovered, a flea bath and Capstar treatment are required.

Is a deposit required for grooming?

A $15 deposit secures your reservation.
24-hour notice keeps your deposit fully transferable.
No-shows incur a $35 fee on top of forfeiting the $15 deposit.

What happens at drop-off?

Please allow 5–10 minutes for a personalized check-in and care review.

What can I bring?

Anything that will make your dog’s stay most comfortable for them! Items from home can be soothing for dogs staying overnight with us.

What happens at pick-up?

We’ll review your pet’s stay, return all personal belongings, and then reunite you & your precious pup!

Can I check on my pet while they’re boarding?

Always. For guaranteed photos and updates, we offer Pawparazzi!

How often are pets taken outside?

A minimum of four yard outings daily, with additional enrichment options available.

Should I bring food from home?

Yes, for their digestive comfort.
House dining is available for an additional charge as needed.

Can you administer medication?

Yes — oral and topical medications are complimentary with written instructions.
We do not offer medical boarding or IV care.

Is a deposit required for sleepovers?

Yes, we require a 20% retainer for all sleepovers.
Deposits are applied to your final invoice.

Do you offer estimates for boarding?

Yes — detailed estimates can be emailed upon request.

What makes Group Recess different?

Small, thoughtfully matched playgroups with scheduled rest periods for a balanced and happy experience.

Does my dog have to be spayed or neutered for Group Recess?

Dogs must be altered to participate in group play after 6 months of age.

How do I make or cancel a reservation?

Reservations are made online through our book now portal, by phone, or in person.
Please notify us before 9 AM for same-day changes to avoid a $15 no-show fee.

How do you keep the play areas clean and safe?

We use vet-grade sanitation, advanced air purification, and continuous trained supervision.

What vaccines are required?

Rabies • DHLPP • Bordetella • Lepto (if not included in DHPP)

Can you accommodate special diets or health needs?

Yes — we tailor care to your pet’s medical, dietary, and comfort requirements. If special dietary restrictions are needed, please bring your pup’s needed nutrition!